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✨ EST. 2019 • CRAFTED WITH PASSION
Elevating Everyday Beauty
Where years of manufacturing expertise meet a passion for luxury cosmetics
We believe beauty should be empowering, inclusive, and uncompromisingly premium. FACÉLOOK brings expertly
crafted, high-performance cosmetics to every beauty enthusiast.
OUR PHILOSOPHY & CRAFT
Built on Precision, Formulated for You
📖
Our Story
Our journey began in cosmetic manufacturing, developing high-performance formulations for leading retailers
with an unyielding commitment to quality. Driven by this experience, we created FACÉLOOK to deliver
luxury-grade beauty products directly to you without compromising on excellence.
🔬
Our Expertise
Our deep manufacturing heritage allows us to maintain strict quality standards throughout every stage of
product development. From carefully selected skin-loving ingredients to rigorous quality checks, every
product reflects our commitment to reliability and performance.
💄
Our Signature
Lipsticks are the heart of our collection. Designed with rich pigmentation, smooth application, comfortable
12-hour wear, and beautiful finishes, each shade is created to complement a wide range of skin tones and
occasions.
🎯
Mission & Vision
To create premium-quality cosmetics that combine expert craftsmanship, innovative formulations, and
exceptional value—empowering everyone to express their authentic confidence through beauty worldwide.
THE FACÉLOOK PROMISE
Why Beauty Lovers Choose Us
🌿
100% Cruelty-Free
All products are 100% cruelty-free. Never tested on animals.
🧪
Dermatologist Tested
Approved by dermatologists and safe for all skin types.
♻️
Sustainable Packaging
Eco-friendly packaging to reduce our environmental footprint.
🇮🇳
Formulated for India
Custom shades proudly formulated for Indian skin tones.
🏭
Manufacturing Expertise
Decades of formulation experience and quality control.
💎
Exceptional Value
Premium performance without retail markup inflation.
How we collect, safeguard, and respect your personal information at FACÉLOOK
Cosmetics.
📋
Information We Collect
We collect personal details directly provided by you when creating an account, placing an order, or reaching
out to customer support. This includes your name, email address, contact phone number, shipping address, and
order history.
💡
How We Use Your Information
Your information is strictly used to process and deliver orders, send delivery updates, handle customer
queries, and customize your beauty experience. We do NOT sell or trade your personal data to third parties.
🛡️
Data Security & Safety
We employ 256-bit SSL encryption, secure payment gateways, and stringent technical safeguards to ensure your
account credentials and personal details remain confidential and protected against unauthorized access.
🍪
Cookies & Preferences
We use essential session cookies to remember items in your cart, store saved wishlist items, and analyze site
performance for continuous shopping experience enhancements.
Have Privacy Questions?
Our dedicated privacy officer is here to help with any data questions or
requests.
Your satisfaction is our highest priority. Clear, fair, and transparent return
guidelines.
📦
7-Day Return Window
You have 7 days from the date of delivery to submit a return request for unused, unopened, and sealed products
in their original brand packaging.
💳
Fast Refund Processing
Once your returned product passes quality inspection at our warehouse, your refund will be processed back to
your original payment method (or UPI/Bank) within 5–7 business days.
🧴
Cosmetic Hygiene Policy
Due to strict health and safety cosmetic hygiene guidelines, products that have been opened, unsealed, or used
cannot be accepted for return or exchange.
🛠️
Damaged or Defective Items
If your parcel arrives damaged or defective, please contact customer support within 48 hours of delivery with
unboxing photos/videos for a instant free replacement.
Need Help With a Return?
Reach out to our customer care team and we will guide you step-by-step.
Terms governing your use of FACÉLOOK Cosmetics services, products, and platform.
💄
Authentic Product Standards
All cosmetics listed on our platform are 100% authentic, manufactured under strict quality standards. We
reserve the right to limit order quantities per customer.
🏷️
Transparent Pricing & Offers
All prices are listed in Indian Rupees (INR) inclusive of applicable taxes. Promotional discounts and coupon
codes are valid for specified timeframes only.
⚖️
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes are
subject to exclusive jurisdiction of Indian courts.
🛡️
Intellectual Property
All content, logos, product names, images, and brand assets displayed on FACÉLOOK are protected trademarks and
intellectual property of FACÉLOOK Cosmetics.
Questions About Terms?
Contact our legal & compliance team for further clarification.
At Facelook Cosmetics, we value your privacy. This policy outlines how we collect, use, and protect your personal
information.
Information We Collect
We collect information you provide directly to us when you make a purchase, create an account, or contact us.
This includes your name, email, phone number, and shipping address.
How We Use Your Information
We use your information to process orders, communicate with you, and improve our services. We do not sell your
personal data to third parties.
Security
We implement reasonable security measures to protect your personal information from unauthorized access.
Refund & Return Policy
We want you to love your Facelook Cosmetics products. If you are not completely satisfied, we're here to help.
Returns
You have 7 days from the date of delivery to request a return for unused and unopened products. Due to hygiene
reasons, we cannot accept returns on opened cosmetics.
Refunds
Once we receive your item, we will inspect it and notify you. If approved, we will initiate a refund to your
original method of payment within 5-7 business days.
Damaged Items
If you received a damaged product, please contact us within 48 hours of delivery with photo evidence for a free
replacement.
Shipping Policy
All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or public
holidays.
Shipping Rates
We offer free standard shipping on all orders over ₹599. For orders below this amount, a flat shipping rate of
₹50 applies.
Delivery Estimates
Standard delivery typically takes 3-5 business days depending on your location in India.
Terms & Conditions
Welcome to Facelook Cosmetics. By accessing or using our website, you agree to be bound by these terms.
Products
All products are subject to availability. We reserve the right to limit the quantity of products we supply.
Pricing
All prices are subject to change without notice. We are not responsible for typographical errors in pricing.
Governing Law
These terms shall be governed by and construed in accordance with the laws of India.
